Frequently asked questions.
Straight answers about repairs, financing, trade-ins, consignment, and the warranty behind our work.
Q.Do I need an appointment for repairs?
We recommend appointments so we can get to your vehicle same-day. Emergency drops-offs are always welcome — call ahead and we'll fit you in.
Q.What's your warranty on repairs?
Every repair we perform is backed by a 12-month / 24,000-mile nationwide warranty. If anything we fixed fails within that window, we make it right at no cost to you.
Q.Are you ASE-certified?
Yes — our technicians are ASE-certified and continuously train on modern diagnostics for all major brands, including European and hybrid vehicles.
Q.Do you work on European and luxury vehicles?
Absolutely. BMW, Mercedes-Benz, Audi, VW, Volvo, Porsche — we own the same factory-level scan tools the dealer uses, at independent-shop pricing.
Q.Do you service Jeep, Ram, Dodge and Chrysler (Mopar)?
Yes — Mopar is a huge part of what rolls through our bays. Jeep Wrangler, Grand Cherokee, Cherokee, Gladiator, Compass and Renegade, Ram 1500/2500/3500, Dodge Durango, Charger and Challenger, and Chrysler Pacifica and 300. We handle everything from 3.6L Pentastar timing and 5.7L HEMI lifter/MDS work to Wrangler death-wobble diagnosis, axle service, lift-kit alignments, transfer case service and diesel Cummins maintenance.
Q.Can I finance a repair or a used vehicle?
Yes. We work with multiple lenders across the credit spectrum. Apply on our financing page and a manager will call within 1 business day.
Q.How does consignment work?
You keep title, we handle the sale — detailing, marketing, showing, financing, paperwork. Most consignments sell in 30–45 days at a stronger price than a trade-in.
Q.Will you buy my car outright?
Yes, we buy vehicles direct. Submit our trade-in form for a real cash offer within 1 business day — no obligation.
Q.Do you offer free estimates?
Yes. Diagnostic fee applies only if we need to spend real bench time chasing an issue, and it's credited back if you approve the repair with us.
Q.Do you provide loaner cars or shuttles?
We offer a local shuttle within the Elkhart / Goshen / Mishawaka area for major services, and loaner cars for warranty work when available.
Q.What areas do you serve?
Elkhart, Goshen, Mishawaka, South Bend, Granger, Bristol, Middlebury, Nappanee, and all of Michiana. See our Areas Served page for the full list.
Q.Do you honor extended warranties?
Yes, we work with most major extended warranty and service-contract providers. Bring your paperwork and we'll handle the claim directly with them.
Give us a call at (574) 555-0182 or send a message — we usually reply within a couple hours.
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